We are pleased to inform you that the File & Serve system has been upgraded and the latest release of the system will be available to you as of January 20, 2018 at 12 PM CST.
What changes and improvements can you expect to see?
The first thing to note is that we have enriched the user interface to modernize and improve the look and feel of it overall. Being your first point of contact however, we paid particular attention to the homepage, deploying new colors, icons and fonts, designed and arranged to make it easier to read and navigate… the net effect being to make the home screen more intuitive and user-friendly (see screenshot below).
For the most part, aside from the cosmetic enhancements, the core functionality and options you have become accustomed to using remain. However, there is one key functionality reconfiguration that has been made that will be of significant interest, relating to the submission of notes to the clerk. Previously, basic platform users were experiencing problems when attempting to submit notes to the clerk. We apologize for this inconvenience. You will now find that this new capability is available to you. Additionally, eFilers in Madison County, IL will also notice that any “Notes to Clerk” that you were submitting to supplement your eFiling will now appear in Clerk Review when this optional feature is selected.
We hope you enjoy the enhancements and changes that this release brings. You will find the aesthetic changes are consistent throughout the application to give you a consistently better user experience at every phase of your transaction. After you have given this latest round of enhancements a try, we would welcome your feedback, so please do not hesitate to let us know how you feel about the changes.
As always, our customer support team is here to help 24/7, 365 days a year. Please feel free to call us at: 877-I-EFILED or by using the contact form provided. To further assist you, we have also created user guides for PAT users and Basic FSX users:
Basic Users Guides
PAT Users Guides
Please let us know if we can be of any further assistance. Thank you!
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